B2B Policy and Terms
Terms for B2B customers and trade with Cleans ApS
1. Use B2B
As a B2B customer (business customer, partner, or wholesaler) to Cleans ApS, CVR number: 43142399, you simultaneously accept our (“Cleans ApS”) B2B policy and terms (“Contract”), including unique purchase, delivery , complaint, return, refund and user conditions. We point out that these B2B terms differ from our B2C terms and services.
2. Basis of agreement B2B
2.1 Basis of agreement
The conditions, together with Cleans ApS offers and order confirmations, form the overall agreement basis for Cleans ApS sales and delivery of products and associated services to the B2B customer. The B2B customer's purchase conditions printed on orders or otherwise communicated to Cleans do not form part of the basis of the agreement.
2.2 Changes and additions
Amendments to and additions to the Basic Agreement are only valid if the parties have agreed them in writing.
2.3 Legal status
Each of the parties must immediately inform the co-contractor if the party changes its status as a legal person, is placed under bankruptcy or restructuring proceedings or voluntary liquidation.
3. Purchase conditions B2B
3.1 Price
The price for products and associated services follows Cleans ApS's current price list at the time Cleans ApS confirms the customer's order, unless the parties have agreed otherwise in writing. All prices shown are exclusive of VAT for users logged in as a B2B customer.
3.2 Payment
The B2B customer must pay all invoices for products and associated services no later than 30 days after an order has been placed, unless the parties have agreed otherwise in writing.
3.3 Late payment
3.3.1 Interest
If the B2B customer fails to pay an invoice for products or related services on time for reasons for which Cleans ApS is not responsible, Cleans ApS is entitled to interest on the overdue amount of 3% per month from the due date and until payment takes place.
3.3.2 Cancellation
Cleans ApS has the right to cancel an order at any time if payment has not been received before the deadline, or if it suspects that the B2B customer cannot fulfill its payment obligations.
If the customer fails to pay an overdue invoice for products or related services no later than 14 days after receiving a written demand for payment from Cleans ApS, Cleans ApS has, in addition to interest according to section 3.3.1. right to: (i) cancel the sale of the products and/or related services to which the delay relates, (ii) cancel the sale of products and/or related services that have not yet been delivered to the customer, and/or (iii) make other default powers apply.
3.4 Offers, orders and order confirmations
3.4.1 Offer
Cleans ApS offer is valid for 10 days from the date the offer is dated, unless otherwise stated in the offer. Acceptance of offers received by Cleans ApS after the expiry of the acceptance period is not binding on Cleans ApS, unless Cleans ApS informs the B2B customer otherwise.
3.4.2 Orders
The B2B customer must place orders for products or services with Cleans ApS via B2B access at cleans.dk or in writing at order@cleans.dk — an order must contain the following information: (i) Order number, (ii) Item number, (iii) Item description , (iv) Quantity, (v) Price, (vi) Mode of payment, (vii) Delivery date, (viii) Delivery address, (ix) Delivery conditions, and (x) CVR number.
3.4.3 Order confirmations
Cleans ApS aims to send confirmation or rejection of an order for products and associated services to the B2B customer in writing 5 working days after receiving the order. Confirmations and rejections of orders must be in writing to bind Cleans ApS.
3.4.4 Change of orders
The B2B customer cannot change a placed order for products or associated services without Cleans ApS's written acceptance.
3.4.5 Inconsistent terms
If Cleans ApS's confirmation of an order for products or related services does not correspond to the customer's order or the Basic Agreement, and the B2B customer does not wish to accept the inconsistent terms, the B2B customer must notify Cleans ApS in writing no later than 5 working days after receiving the order confirmation . Otherwise, the customer is bound by the order confirmation.
4. Delivery conditions B2B
4.1 Delivery time
Cleans ApS aims to dispatch all B2B orders within 5 working days after payment for the order has been received. When purchasing made-to-order goods, there may be longer delivery times, such as when purchasing logo mats. See product descriptions or contact Cleans ApS for a concrete status on the expected delivery times of individual products.
Cleans ApS has the right to deliver before the agreed delivery time, unless the parties have agreed otherwise.
4.2 Examination
The B2B customer must examine all products upon delivery. If the B2B customer discovers an error or defect that the B2B customer wishes to claim, it must be immediately notified in writing to Cleans ApS. If an error or defect that the customer discovers or should have discovered is not immediately notified in writing to Cleans ApS, it cannot be claimed later.
5. Delayed delivery B2B
5.1 Notice
If Cleans ApS expects a delay in the delivery of products, Cleans ApS informs the customer of this and at the same time provides the reason for the delay and a new expected delivery time.
In the event of sold-out products or stock errors, Cleans ApS reserves the right to extend the delivery time until the products in question are back in stock.
5.2 Cancellation of purchase
If Cleans ApS fails to deliver products no later than 10 days after the agreed delivery time for reasons for which the B2B customer is not responsible, and delivery does not take place within a reasonable period of 14 days, the customer can cancel the order or orders that are affected of the delay, by written notification to Cleans ApS. The customer has no other rights in the event of delayed delivery.
6. Complaint conditions B2B
6.1 Warranty
Cleans ApS products are covered by a guarantee of 1 year from the date of purchase, unless otherwise stated. This warranty covers manufacturing defects and malfunctions that occur during normal use of the product. Our warranty does not cover damage caused by abuse or improper handling of the product, which deviates from our maintenance guide.
If the B2B customer wishes to invoke the right of complaint, please contact our customer service for further instructions.
6.2 Notice
If the B2B customer discovers an error or defect during the warranty period, which the B2B customer wishes to claim, it must be immediately notified in writing to Cleans ApS. If an error or deficiency that the B2B customer discovers or should have discovered is not immediately notified in writing to Cleans ApS, it cannot be claimed later. The B2B customer must provide Cleans ApS with the information about a reported error or deficiency that Cleans ApS requests.
6.3 Examination
All complaints must first be investigated by Cleans ApS before the complaint can be approved or excluded. In order for a B2B customer to apply for a complaint, these points must be followed:
(i) Notify Cleans ApS of the alleged defect as soon as possible and within the warranty period;
(ii) Provide Cleans ApS with all necessary information, including product number, photos of the alleged defect and reasonable proof of the proof of purchase. The order number/invoice is the buyer's best proof of purchase;
(iii) Provide proof that the product is installed correctly and used in accordance with Cleans ApS instructions as stated on the maintenance guide;
(iv) Make the product available for inspection by Cleans ApS (which takes place at the buyer's expense), so that Cleans ApS can carry out all necessary work with the product.
Within a reasonable time after Cleans ApS has received notification from the B2B customer about an error or defect and investigated the claim, Cleans ApS informs the B2B customer whether the error or defect is covered by warranty. The B2B customer must, upon request, send defective products to Cleans ApS. The B2B customer bears the costs and risk of products during transport to Cleans ApS. Cleans ApS bears the costs and risk of products during transport to the B2B customer if the error or deficiency is covered by warranty.
6.4 Remedy
Within a reasonable time after Cleans ApS has notified the B2B customer that an error or defect is covered by warranty, Cleans ApS remedies the error or defect by: (i) replacing the defective product(s), (ii) carrying out a repair, or (iii) offer a price reduction.
6.5 Termination
If Cleans ApS fails to remedy an error or defect covered by warranty within a reasonable time after Cleans ApS has notified the B2B customer according to section 6.3, for reasons for which the customer is not responsible, and the error or deficiency is not remedied within a reasonable period of at least 30 days, the customer may cancel the order or orders affected by the error or deficiency without notice by written notice to Cleans ApS. The customer has no other rights in connection with errors or defects in products other than those expressly stated in clauses 6.1-6.5.
7. Return conditions B2B
As a B2B customer, you have the option of returning unused goods within 30 days. To initiate a return, you must log in to your B2B account and from there select the order in question and the goods you wish to return.
The B2B customer is then sent information regarding the return shipment as well as instructions on the shipping method.
Note no returns on logo mats as these mat types are specially manufactured and therefore cannot be resold.
We charge 10% tax of the total order value to cover the total costs of shipping and stock handling.
8. Refund conditions B2B
After a return order has been received and processed, Cleans ApS transfers the money back to the same account used at the time of payment. Cleans ApS undertakes to refund the amount within 30 days.
9. Liability B2B
9.1 Liability
Each party is responsible for its own actions and omissions according to applicable law with the limitations that follow from the Basic Agreement.
9.2 Force majeure
Irrespective of any contrary terms in the Basic Agreement, Cleans ApS is not liable to the B2B customer for non-fulfillment of obligations which may be due to force majeure. The freedom from liability remains as long as force majeure persists. Circumstances that are beyond Cleans ApS's control and which Cleans ApS should not have foreseen when concluding the agreement are considered force majeure.
Examples of force majeure are unusual natural conditions, war, terror, fire, flood, vandalism and labor disputes.
9.3 Indirect Losses
Regardless of any contrary terms in the Basic Agreement, Cleans ApS is not liable to the B2B customer for indirect losses, including loss of production, sales, profit, time or goodwill, unless caused intentionally or grossly negligently.
9.4 Limitation of liability
Regardless of any contrary terms in the Basic Agreement, Cleans ApS's liability towards the B2B customer cannot per Calendar year in total exceed 10% of the sales of products that Cleans ApS has net invoiced to the B2B customer in the immediately preceding calendar year. The limitation of liability does not apply if Cleans ApS has acted intentionally or grossly negligently.
10. Intellectual property rights B2B
The full ownership of all intellectual property rights relating to products, designs, trademarks and copyrights belongs to Cleans ApS.
11. Confidentiality B2B
The B2B customer must not pass on or use or enable others to use Cleans ApS trade secrets or other information of any kind that is not publicly available.
12. Exclusion B2B
Cleans ApS reserves the right to exclude the B2B customer from making a login or orders, if the B2B customer does not comply with the Cleans B2B conditions, including payment conditions, or otherwise exhibits unethical behavior.
13. Terms of use B2B
Cleans ApS must approve any form of admission and has the right to cancel a collaboration at any time if Cleans suspects that the B2B conditions are not being observed.
14. Processing of sensitive personal information B2B
14.1 Processing
Cleans ApS processes personal data in due observance of the data protection regulation and the law. Information about the B2B customer's company information, name, e-mail, telephone number, etc. is primarily used in connection with the B2B customer's order and communication with the B2B customer, but also for marketing purposes.
14.2 The data subject's rights
Cleans ApS complies with the rights of data subjects (among other things, the right to access, rectification, deletion, limitation of processing, objection, data portability, complaint and the right not to be the subject of a decision based solely on automatic processing, including profiling) .
14.3 Storage and disclosure
Cleans ApS stores the information for as long as is necessary for the purpose for which the information is processed. Cleans ApS does not pass on, sell or otherwise transfer information to third parties, unless the B2B customer has given consent.
14.4 Contact
If the B2B customer wants information about which data is processed, to have data deleted or corrected, the B2B customer can contact Cleans ApS at info@cleans.dk.
15. Applicable law and venue B2B
15.1 Applicable law
The parties' trade is in all respects subject to Danish law.
15.2 Venue
Any dispute that may arise in connection with the partners' trade must be settled by a Danish court.