Terms of service

B2B

If you are a B2B customer, see our overall B2B-policy & terms.


B2C — Terms of Service

1. Payment B2C

All amounts shown on the website are stated in Danish kroner (DKK), including VAT of 25%. The prices are shown excluding delivery costs (calculated at check-out). Delivery prices can be found under point 2.2.

Cleans ApS accepts online payments with; Dankort, Visa/Dankort, Visa, Mastercard, Mobilepay & PayPal. We do not impose any kind of transaction fee on your purchase.

Payment for the order will only be deducted from your account when the item is dispatched from our warehouse, unless otherwise agreed or stated in your order.

Cleans ApS uses a secure payment server (SSL) that encrypts all information, which means that the connection is secure.

2. Delivery conditions B2C

2.1 Delivery

We deliver goods to Denmark, Sweden & Germany. The delivery time for items in stock is usually 3-5 working days after the item leaves our warehouse. Items that are pre-ordered (such as logo mats) typically have a longer delivery time and can be delivered separately (please see delivery times under the individual products). When ordering on weekends and public holidays, extra delivery time can be expected.

Should there be an extended delivery time in special cases, we will notify you by email or telephone. You can also log in to your account, if created, and see the status of your order.

We deliver to parcel shops, private and business addresses in Denmark, Sweden & Germany (if you are a business customer, you can apply for access as a B2B customer.

All goods are delivered with DSV, GLS, PostNord, DAO or DHL.

2.2 Shipping Pricing

To Danmark: 

Standard

0 kr–500 kr

50 kr DKK 

Standard Free

500 kr–20 000 kr

Gratis (Free)

Standard Heavy

20 000 kr–50 000 kr

1000 kr DKK 

Standard Super Heavy 

50 000 kr og mere

2 000 kr DKK 


To Sweden & Germany: 

Standard

0 kr–5 000 kr

150 kr DKK 

Standard Light

5 000 kr–10 000 kr 

500 kr DKK 

Standard Heavy

10 000 kr–50 000 kr

1500 kr DKK 

Standard Super Heavy 

50 000 kr og mere

3 000 kr DKK 


3. Return B2C

3.1 Returnperiod

There is a 14-day full right of return on goods purchased on our webshop.

The period is calculated from the day you receive your order. You bear any return costs yourself, just as the choice of carrier is your own. However, be aware that the carrier must offer delivery to business addresses.

Cancellation must be reported to us no later than 14 days after the purchase, and from the cancellation, the order must be in our hands no later than 14 days after you have informed us of your use of the right of cancellation.

3.2 Return Fee

For all return cases, a stock handling fee of 10% of the total value of the order will be added, which will be deducted from the refund amount.

3.3 Notice of return

If you wish to return an order, you must notify Cleans via email at return@cleans.dk, where you must clearly state that you wish to use your right of cancellation and send the information related to the order in question.

3.4 Examination of returns

It is up to Cleans ApS to assess the condition of the goods. If the item has been tested/used beyond what is necessary to determine the nature, properties and function of the item, it is considered used and of diminished value. This means that if you cancel the purchase, you will get a smaller part or none of the purchase amount back.

3.5 Refund of returns

Once the return has been received and approved for examination, Cleans ApS initiates a refund. The money will be refunded to the same card/account that the customer used to purchase the order. The refund is returned to the customer's account typically within 14 banking days, but it may take longer depending on the processing process and bank.

3.6 Return of logo mats

Please note that Cleans ApS does not accept returns on logo mats as these types of mats are specially manufactured and therefore cannot be resold.

Returned goods are sent to our warehouse:

Cleans ApS
Bransagervej 4
Pandrup 9490
Danmark

4. Right of complaint B2C

According to the Danish Sales Act, there is a 2-year right of complaint on the product range. Complaints apply to defects in material and/or manufacturing.

Complaints must be notified to Cleans ApS within a reasonable time after receipt of the goods. Here, 30 days is considered a reasonable time, unless otherwise agreed in writing. You contact us via email: return@cleans.dk

The complaint does not apply to faults or damage caused by incorrect use/application of the product or by incorrect maintenance. You can read our matting maintenance guide here.

Cleans ApS does not cover the return costs. And we do not accept parcels sent on cash on delivery which will therefore be returned to the sender at our own expense.

Complaints are sent to our warehouse:

Cleans ApS
Bransagervej 4
Pandrup 9490
Danmark

5. Personal data policy

When you buy an item and pass on the information yourself, we receive customer data. As data controller, we process your personal data securely and confidentially. Your personal data will only be used and stored.

We use third parties to process some of our information, among other things in our freight handling, which has not been developed by Cleans ApS. We have entered into data processing agreements with our partners as a guarantee that they comply with applicable regulations on the protection of personal data.

You can read more about our policy on the protection of personal data here.

6. Contact information

See our contact page.